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5 Reasons to Host Your PBX in the Cloud

Ready to take your business to a new level? Read Innovo Networks’ blog post to learn how to save your company money & time through cloud-hosted PBX technology.

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5 Benefits of Cloud Connectivity for Your Business

Read Innovo Networks’ new blog post to discover the importance of reliable and consistent connectivity solutions in these uncertain times & into the future.

Artificial Intelligence

A Game Changer!

AI can perform mundane tasks, allowing sales professionals to focus on more important work. Most sales teams spend a bulk of their time doing repetitive tasks. Things such as qualifying leads, that take them away from more valuable endeavours like closing sales and meeting sales goals.

Companies are currently using AI in all kinds of innovative ways to advance their businesses. If you’ve ever searched Netflix to watch a movie, AI (a recommendation algorithm) was no doubt used in your decision about what to watch. If you’ve shopped on Amazon, your decision about what to buy was also influenced by AI (via an association algorithm).  If you’ve ever ordered an Uber, AI (a location algorithm) was used to have a car in your vicinity quickly.  If you ever had a thought about a product or a vacation, and it seemed to suddenly pop up on your search page or in your email inbox, I can assure you it was based on AI (a classification algorithm) monitoring your online activity. Innovo Networks can help implement AI in your sales & customer service department.

Managing for Performance: Every month, sales managers have to assess the revenue pipelines of each of their salespeople with an eye towards nurturing deals that might stall, or worse, fall through. Using AI, sales managers can now use dashboards to visually see which salespeople are likely to hit their quotas along with which outstanding deals stand a good chance of being closed. This will allow a manager to focus their attention on key salespeople and associated deals that will help the company hit their quota.

Upselling and Cross-Selling:  The fastest and most economical way to grow your top-line revenue is to sell more to your existing client base, but the million dollar question. Who’s more likely to buy more?  You can spend a lot of money on marketing to those who won’t buy, or you can use an AI algorithm to help identify which of your existing clients are more likely to buy a better version of what they currently own (up-sell) and/or which are most likely to want a new product offering altogether (cross-sell). The net effect is an increase in revenue and a drop in marketing costs.

With AI, the sales process can be minimised and the customer contacted within minutes. Algorithms rank the opportunities or leads in the pipeline according to their chances of closing successfully.

Customer Service: The answer is artificial intelligence (AI), which is fast becoming a customer service must-have. In fact, according to Gartner, up to 80% of customer service interaction is expected to be handled by AI by 2020.

AI assists in a number of areas: by providing answers to simple customer questions 24/7, sorting messaging, prioritising queries to a human agent quickly where necessary, and by freeing up human agents to facilitate higher value calls.

AI can analyse large amounts of data faster than a human agent ever could, therefore predicting the required response quickly, and with more accuracy, than has been previously available. AI reduces the time taken to get back to a customer & helps improve customer satisfaction. Innovo Networks uses AI for our customer service. Let us help you. It’s difficult to think of a technology that has captured as big a market as Chatbots have, and that too within only 2-3 years.

Why work with Artificial Intelligence?

Our AI is working for you 24/7. It helps you increase conversion with 28% and increases lead retrieval rates with up to 21%. All of this is taken care of, while the online experience is optimized.

Make AI answer questions of your website visitors, retrieve contact information, help people find what they are looking for, assist them with making reservations, booking or registrations and much more!

You can do all of this for a fraction of the costs of doing it yourself. As a matter of fact, you can do it for free by contacting us.

Cloud Cyber-Security

Industry digitization delivers more efficiency, reliability, and safety to workers and customers, and is also bringing opportunities to uncover new business models to better satisfy customers’ needs. With the increase in ransomware attacks on organisations, you need to predict the attack before it happens, which happens every 40 seconds.  

Attacks on businesses have increased dramatically during last years resulting in billions of Rands in losses and reputational damage to companies worldwide. Vulnerabilities of legacy devices and exposure to unprotected networks have allow attackers to get inside manufacturing networks to steal trade secrets or to infect systems with ransomware.

Cloud security refers to the efforts of securing data, applications, and infrastructure intrinsic to the use of cloud computing – including policies, technologies and controls.

Cloud-based applications and the data that go with them are increasingly becoming distributed among varying environments to improve the agility of the organization and reduce costs. These environments include private clouds, public clouds (hybrid or dedicated), and software as a service (SaaS) applications, each bringing its own unique agility benefits and security issues.

In order to safely enable applications, IT security must be confident that their cloud vendors have implemented the appropriate security measures to keep your applications and data secure. To compensate for what cloud vendors do not secure, an organization must also have the right tools in place to manage and secure the risks effectively in order to keep their data secure.

These tools must provide visibility into activity within the SaaS application, detailed analytics on usage to prevent data risk and compliance violations, context-aware policy controls to drive enforcement and quarantine if a violation occurs, and real-time threat intelligence on known and detect unknown threats to prevent new malware insertion points.

A Digital Future and Present Technology!

What’s Your Digital Future?

In a World fused by technologies there’s a blur line between the physical and digital, also known as the Fourth Industrial Revolution. Don’t forget we live in an era of abundance where technology is helping us to work toward.

Innovo Networks is driven to help SME’s (Small to Medium startup businesses) and Corporates. Innovo Networks is climbing the innovation ladder, to provide the best internet solutions currently available. We strive to build strong relations with our suppliers, customers and clients.

 Our PBX System has a runtime of 99% SLA, free monthly reporting, unlimited calls, as well as unlimited extensions and our fast reaction to system problems that can occur at any time.

We offer good quality, affordable, unshapped and uncapped Fibre to the home, with us you wouldn’t be so easily throttled.

We strive for Integrity, Innovation, Excellence, Communication and Leadership. Even though we know digital change is happening as we speak, we barely even notice because we are always adapting and preparing for new challenges each day.

Our cloud firewall is currently the strongest defence against any web attacks and the statistics are there to prove it’s worth.

If you wanna know more information, contact us via WhatsApp For Business Number, Email or feel free to call us should you want immediate contact with a sales representative .

Contact us for a free web security

The sky is the limit!

Tech Trends

The global key trends for 2018 brought about some significant changes in innovation and technology and my predictions on the below were spot on.

  1. AI
  2. Blockchain
  3. Robotics
  4. Cloud Computing
  5. Wearables

As 2019 approaches, technology trends that I expect to disrupt, shift and change the way you do business. The world of technology and innovation does not stay still for one moment. All around the world, there are different time zones and people are creating solutions that are solving problems. Business models are changing and therefore businesses of all sizes should be aware of and profit from.

Technology delivered wither by cloud based or managed services are at the forefront for the 2019 trend. The application of game changing technologies is becoming ever more pervasive and their adoption is growing steadily all over the world. In 2018 I predicted the rise of AI, Blockchain, Robotics and Virtual Reality which have started to come to the forefront and deliver compelling solutions for many businesses. This trend is going to be accelerated in 2019.

Disruptive technology trends will propel the future, no industry will go untouched by digital transformation. One of the innovative technologies that has seen a lot of investment over the last year is blockchain. And over the next few years we expect identity management to move into a blockchain environment, offering a solution to many of the current challenges and, in addition, opening up an entire new value chain, centered on identity.

Artificial intelligence and machine learning will play a significant role in how IT teams can engage and empower entire organizations. By gaining the right insights they can point out to an employee that the tools and applications available deliver everything they require to carry out their job function. Alongside using AI, applications themselves will continue to get more intelligent and help improve the user experience and streamline business processes.

The concept of human mobility is fueling the future. A radical transformation in the automotive industry are refining and redefining existing technologies and introducing new, exciting concepts like artificial intelligence and the connected car to give us a driving experience that will be like nothing we’ve ever known. A connected car is a car that is equipped with Internet access, kitted with special technologies that tap into the internet or wireless LAN and provide additional benefits to the driver.

Robotics is set to grow exponentially over the coming year which will revolutionize customer experience. We are seeing a rapid adoption of robotics in industries and into new markets. There will be a significant adoption in markets like food and beverage, warehousing and logistics. Robotic firms are producing robots that look more human like and comfort levels will be dependent on culture and location.

By looking at theses trends and adopting them to your organization, you will give yourself a chance to outperform the competition.

Tech Trends for 2019 are:

  1. Artificial Intelligence
  2. The Connected Car / Self Driving Cars
  3. Vehicle Ownership Dynamics / New Business Models
  4. Block Chain
  5. Robotics

For further information and details, contact:

Damian Michael on 021 811 3333.

Cutting Edge Technology

We are all living in the era where we NEED internet in our daily lives and daily activities. With so many service providers, it becomes a struggle to choose and to figure out what is the best option to buy.

 

Lets just start off with fibre, WHY fibre?

Fibre means better and faster internet. Fibre uses optical cables to carry data via light, which makes it the fastest internet you can get – up to 50x times faster than the fastest ADSL available in South Africa. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. And, because Fibre uses light instead of electrical pulses, it’s weather resistant and doesn’t degrade over large distances – giving you a consistent, fast internet and a dependable experience.

 

Get yourself connected with more devices that will open even more possibilities. We live in a digital world, with more devices in our homes every single day – and normal broadband solutions struggle to support the increased demand on your Internet Connection. With Fast Fibre, you can connect more devices, at better speeds than ever before – start enjoying reliable, fast internet connectivity in every room of the house.

 

And yes, with us, you`ll be rid of telephone lines. One of the awesome benefits of using Fibre is that you don’t need a telephone landline to get connected. This means that you’ll save hundreds every month because you’re not paying for a phone line (which you probably don’t use anyway) just to connect to the internet. You also don’t have to worry about copper cable theft ever again!

 

And don`t forget the entertainment benefits! With Fibre, say goodbye to constant buffering, thanks to smooth, fast connectivity – allowing you to enjoy HD or 4K content at your fingertips, even if multiple people are using the internet at the same time. And with super‑low latency, you can take gaming to a whole new level too. Game unlimitedly with the best internet and be the best at your game!

 

But why Innovo? We are experts in technology and what we do! We’ve been offering industry leading products and exceptional service for over 10 years! And having won various awards, we guarantee people just like you to have trusted us to deliver the best internet experience you can get in South Africa. It’s highly unlikely, but if for some reason you’re not 100% happy with our products or our extraordinary customer service, our support team is live 24/7! Easier than ever before! Connect with them over a dedicated WhatsApp business number as well for ultimate immediate response.

 

Get the best customer experience with our amazing service! With us, you never have to wait till office hours to get help. We offer 24/7 support and our friendly, competent support team are always ready to assist you with any issue you might have.

Sign up with Innovo Networks and save on connection fees

Innovo Networks is waiving connection fees on its fibre and microwave Internet solutions for the month of July.

 

Expert communications and solutions provider Innovo Networks is waiving connection fees on its fibre and microwave Internet solutions for the month of July and August.

Innovo Networks offers SMEs secure, reliable, uncapped, and unshaped Internet with speeds up to 500Mbps.

The solutions have been specifically designed for small, medium and large businesses, delivering the best combination of connectivity, speed, and affordability. They are also fully scalable, dedicated and offer cloud services with video collaboration that can be added to the base Internet service offering.

Innovo Networks also offers best of breed, HD voice services, which can save businesses up to 30% on their monthly voice accounts. Their Hosted PBX service works with existing key systems and is designed to help mitigate downtime, provide you with reporting and ensure collabroation between teams and departments. If you are experiencing frustration with your current system or provider, you are assured that this system is designed for a 99% uptime, full management of the system and transparency through a single pane of glass.

www.innovonet.co.za
info@innovonet.co.za

021 811 3333

©2018 INNOVO NETWORKS – All Rights Reserved.

WHY SHOULD YOU BUY FROM INNOVO NETWORKS?

The vision of the company is to be one of the leading managed service providers helping small businesses expand and grow. Whereas our mission is to provide service excellence, while positively influencing the lives of stakeholders, partners and employees through service excellence, education and bold innovation on the continent of Africa.

 

Innovo Networks helps SME’s to make the right technology decisons using its technology expertise, service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. The power of technology can transform your organisation, taking your business to the next level. We understand the global business and technology landscape and strive to make our clients’ businesses work better through the use of information and communication technology.

 

We have quick turnaround times and we are quick to respond. No call will be left unanswered or delayed. This enables us to be more efficient in the work place and more upfront with our customers.

 

We will have easy one pager contracts for our customers to sign. We want our customer experience to be quick, easy, efficient and simple for our customers. With our contracts, we will provide a 99% SLA with a 99% uptime GUARENTEE.

 

We will be sharing monthly reporting documents with all our customers so that they can have insights to the backend on how efficient their systems are performing. With the best of breed products, we are providing our customers with feedback as an added service.

 

We are professional company with a certified ISO 9001 qualification. We follow a unique management process to ensure better work quality, efficiency and safety of confidential information of our customers. We have implanted the ITIL process recently as well for a better internal management process.

 

www.innovonet.co.za
info@innovonet.co.za

021 811 3333

©2018 INNOVO NETWORKS – All Rights Reserved.

GDPR

Networking

WE ARE INTRODUCING A LEGAL FRAMEWORK TO PROTECT PERSONAL AND CONFIDENTIAL INFORMATION

First off all, lets start off by defining what the GDPR is; GENERAL DATA PROTECTION REGULATION. This is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU.

And the definition? The GDPR is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the EU. However, this will soon be implemented in South Africa and will be made a strict law in SA.

WHAT IS CONSIDERED PERSONAL DATA?

“Personal data”  shall mean any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

HOW WILL WE BE PROTECTING YOUR DATA?

 

We as an organization will have certain rules and regulations in order to protect our clients personal data at any and all costs. The GDPR will likely impact smaller companies as a recent study shows that 82% of SME`s are unaware of the new legislation and will potentially be hit with large fines when it starts being enforced next year.

 

HAVE A QUICK LOOK AT WHAT THE CONSENT CHECKLIST WILL LOOK LIK

– Active Consent

– Freely Given(Choice)

– Easy to withdraw

– Informed

– Separate

– Granular

– Documented

– Managed

– Children

Personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed. Data needs to be accurate and, where necessary, kept up to date. They should be erased or rectified without delay. Data shall be kept in a form that permits the individual identification for no longer that is necessary for the purpose it has been collected. A controller will be responsible for, and must be able to demonstrate compliance with the Data Protection Principles. Personal data will be processed in a way that ensures appropriate security of those data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

 

www.innovonet.co.za
info@innovonet.co.za

021 811 3333

©2018 INNOVO NETWORKS – All Rights Reserved.