IP PBX Systems
What is a Hosted PBX?
A Hosted PBX is a complete telephony system that provides telephone calls over IP data networks. All conversations are sent as data packets over the network, this includes advanced communication features but also provides a significant dose of worry-free scalability and robustness, upgrading day-to-day business communication to this most advanced voice and data network is a simple task which will not disrupt the current external communication infrastructure and operations. The enterprise can even keep its regular telephone numbers. This way, the IP PBX switches local calls over the data network inside the enterprise and allows all users to share the same external phone lines.
How it works
IP PBX systems work much the same way as their traditional counterparts, but with fewer actual pieces of hardware and fewer cords… and they use the internet instead of hard-wired phone lines to send phone calls as data through the Internet. By relying on Internet-based technology, Hosted PBX systems offer standard features to businesses that amount to major advances on older technology. Voicemail, fax, unified messaging, teleconferencing, contact center capabilities, mobile accessibility and much more can be easily set up and utilized through an IP PBX.
Traditional PBX system and IP PBX system differ because calls on IP PBX can be routed to many different types of extensions while still providing the same experience for callers. For instance, a VoIP-based system can be run to IP phones, which look like traditional hard-wired handsets, as well as desktop-based softphones that allow calls to be answered, recorded and logged through the computer. Internal extensions route the calls to each different type of location while still providing the same experience for end users.
Hosted PBX Benefits
Emerging companies want to be more competitive than their competitors and while they pursue excellence, they generally would want to focus more on their core businesses rather than the infrastructure. In order to achieve this, it is required that the latest cutting edge technologies are implemented so as to increase the company’s capabilities, without high capital expense. A hosted PBX phone system meets this demand without being too expensive.
IP systems also allow users to forward extensions to locations off property like home phones, mobile phones and computers. Depending on the system, they may not require much more than an Internet connection and password to provide telecommuters with the same access that employees who operate from inside the building have.
Hosted PBX systems can change the way that businesses operate by providing unlimited access to telecommunications systems from anywhere in the world. Customers receive a seamless experience when calling, and employees have the flexibility that the digital world requires. Overall, the upfront expenditure to implement an IP PBX is much less than traditional, hardwired systems because Internet-based systems generally require far less hardware. Hosted PBX systems also tend to be inclusive, and features like call waiting, three-way calling, caller ID and more are standard.
Hosted PBX systems extend the cost-saving capability of the original PBX functionality by integrating it into the evolving nature of VoIP communication. As our world becomes more global, employees need unlimited access to telecommunications options from wherever they are. Hosted PBX systems are fulfilling that demand by offering fully functional, Internet-based communications systems that provide a smooth experience for the customer no matter where the recipient is located.
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