Omni-Channel Contact Center
Our Contact Centre Solution is a customer service platform that allows customers to connect with businesses through various channels like phone, email, chat, and social media. The system tracks and manages interactions across all channels for timely and accurate assistance.
Innovo Networks Omni-Channel Contact Centre Solution allows you to connect with customers across all social media platforms. Improve your agents output by making over 300 calls per day using our powerful diallers.
Features and Benefits
- Remote Agent
- Â 6 Advanced Diallers
- Sticky Agent
- Â Automatic Recording
- Â Powerful Analytics
- Built in CRM
- Ticketing Tool
- Email Functionality
- Video Calling
- Social Media Integration
- Built in WebRTC Phone
- Real Time Dashboards
- Browser Based
- Skills Based Mapping
- Remote Agent
- Â 6 Advanced Diallers
- Sticky Agent
- Â Automatic Recording
- Â Powerful Analytics
- Built in CRM
- Ticketing Tool
- Email Functionality
- Video Calling
- Social Media Integration
- Built in WebRTC Phone
- Real Time Dashboards
- Browser Based
- Skills Based Mapping
Improved customer experience
Customers appreciate being able to choose the communication channel that they prefer and having a consistent experience across all channels.
Increased efficiency
Customers do not have to repeat information or wait for a resolution to their issue. This can lead to faster resolution times and increased efficiency.
Better data tracking and analysis
Track customer interactions and gather data from all channels in one place. This can provide valuable insights into customer behaviour and preferences.
Increased flexibility
An omni-channel call center allows a business to adapt to changing customer communication preferences and can help the business stay competitive in an increasingly digital world.
<span data-metadata=""><span data-buffer="">Cost savings
An omni-channel call center can potentially lead to cost savings by reducing the need for multiple customer service channels and enabling more efficient use of resources.
