Business Communication
OMNI-CHANNEL CONTACT CENTER
Our Contact Centre Solution is a customer service platform that allows customers to connect with businesses through various channels like phone, email, chat, and social media.Â
Innovo Networks Omni-Channel Contact Centre Solution allows you to connect with customers across all social media platforms. Improve your agents output by making over 300 calls per day using our powerful diallers.
Key Features & Benefits
- Remote Agent
- 6 Advanced Diallers
- Sticky Agent
- Ticketing Tool
- Automatic Recording
- Powerful Analytics
- Built in CRM
- Email Functionality
- Video Calling
- Social Media Integration
- Built in WebRTC Phone
- Real Time Dashboards
Improved Customer Experience
Customers appreciate being able to choose the communication channel that they prefer and having a consistent experience across all channels.
Increased Efficiency
Customers do not have to repeat information or wait for a resolution to their issue. This can lead to faster resolution times and increased efficiency.
Better Data Tracking
Track customer interactions and gather data from all channels in one place. This can provide valuable insights into customer behaviour and preferences.
Cost Savings
An omni-channel call center can potentially lead to cost savings by reducing the need for multiple customer service channels and enabling more efficient use of resources.
Frequently Asked Questions
An Omni-Channel Contact Center is a customer service platform that allows customers to connect with a business through multiple channels. Our solution supports various communication methods, including phone, email, live chat, and social media, ensuring customers can use their preferred method of contact.
An omni-channel efficiency by tracking and managing all customer interactions in one place, which means customers don’t have to repeat information. This leads to faster resolution times. Customers also benefit from a consistent and unified experience across all channels, regardless of how they choose to communicate.
The platform offers powerful analytics and real-time dashboards to track customer interactions and gather data from all channels. This provides valuable insights into customer behavior and preferences, helping you to make data-driven decisions and improve service.
The “Sticky Agent” feature ensures that a customer is routed back to the same agent they have previously interacted with. This provides a more personalized experience and helps build a stronger relationship between the customer and the agent, as the agent will already have context about their previous interactions.
