Prevention is better than cure. If you don’t want others to hack your system, then upgrade it before they do.
Contact Centre Solution ( Omni-Channel Contact Centre )
Our Contact Centre Solution is a customer service platform that allows customers to reach out to a company through a variety of channels such as phone, email, chat or social media. The goal of an omni-channel contact centre is to provide a seamless and consistent experience for the customer, regardless of the channel they choose to use. This means that the customer should be able to start a conversation through one channel, such as chat and then continue the conversation through a different channel such as phone or email without having to repeat information or start from scratch. The contact centre should have a system in place to track and manage these interactions across all channels so that the customer can receive timely and accurate assistance.
A Contact Centre Solution (Omni-Channel Contact Centre) is a customer service centre that is able to communicate with customers through a variety of channels such as phone, email, chat, social media and text. This type of call centre allows customers to choose the communication channel that they prefer and provides a seamless experience across all channels. There are several benefits to having an omni-channel call centre for a business:
Innovo Networks Omni-Channel Contact Centre Solution allows you to connect with customers across all social media platforms. Improve your agents output by making over 300 calls per day using our powerful diallers.
Features & Benefits: