VoIP Basics – Innovo Networks

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VoIP Basics

8

Is VoIP cheaper than traditional phone lines?
What is an IP PBX / VoIP Phone System?
How do I set up a VoIP system for my business?
Can I keep my existing phone number with VoIP?
Is VoIP secure?
Can I use VoIP with a mobile phone?
What internet speed is required for VoIP?
Does VoIP comply with data protection regulations?

Cyber Security Basics

5

How can I back up and recover my data securely?
What is SASE (Secure Access Service Edge), and how does it work?
What is endpoint protection, and do I need it?
What is a firewall, and how does it protect your network?
What is cybersecurity, and why is it important for your business?

Cloud & Hosted Solutions

5

How do I migrate to the cloud with minimal downtime?
What workloads are best suited for the cloud?
How secure is cloud computing?
What is the difference between public, private, and hybrid cloud?
What is cloud computing, and how can it benefit my business?

Internet & Connectivity

13

What is 5G internet?
Is 5G available in my area?
What is fibre internet?
Why should I choose fibre internet for my business?
What happens if my fibre connection is affected by load shedding?
Can I upgrade or downgrade my fibre plan?
What is SIM card internet, and how does it benefit my business?
What is LTE internet?
What is microwave internet, and when should I use it?
How does microwave internet compare to fibre or SIM card internet?
Is microwave internet affected by weather conditions?
Types of SIM Card Internet Packages
Can I use my SIM card internet as a backup for my primary connection?

VoIP: Features and benefits

9

What is IVR?
What is an auto-attendant?
What is intercom and paging?
What are Busy Lamp Field (BLF) function keys?
What is voicemail-to-email?
What is unified communications?
What is a voicemail system?
What is DID – Direct Inward Dialing?
What is Automatic Call Distribution (ACD)?

Troubleshooting

19

Active Directory: Backup or Recovery Failures
Active Directory: Old or Unused User/Computer Accounts (Stale Objects)
Active Directory: Slow Logins or Delayed Authentication
Active Directory: Access Denied to Shares or GPOs
Active Directory: FSMO Role Issues
Active Directory: Time Sync Issues
Active Directory: Group Policy Not Applying
Active Directory: DNS Configuration Problems
Active Directory: User Account Lockouts
Active Directory: Replication Problems Between Domain Controllers
How do I set up my SIM card internet (LTE/4G/5G)?
How do I verify my fibre internet is working correctly?
How do I troubleshoot slow or unstable microwave internet?
What should I do if my internet (SIM card, fibre, or microwave) stops working?
Unable to receive or make calls.
I am experiencing poor audio quality on calls.
My calls keep disconnecting or dropping.
My phone rings but there’s no audio during calls.
How do I reduce VoIP latency?

PBX & Configuration Issues

5

Unable to receive or make calls.
I am experiencing poor audio quality on calls.
My calls keep disconnecting or dropping.
My phone rings but there’s no audio during calls.
How do I reduce VoIP latency?

Internet & Connectivity Issues

4

How do I set up my SIM card internet (LTE/4G/5G)?
How do I verify my fibre internet is working correctly?
How do I troubleshoot slow or unstable microwave internet?
What should I do if my internet (SIM card, fibre, or microwave) stops working?

Cyber Security Issues

10

Active Directory: Backup or Recovery Failures
Active Directory: Old or Unused User/Computer Accounts (Stale Objects)
Active Directory: Slow Logins or Delayed Authentication
Active Directory: Access Denied to Shares or GPOs
Active Directory: FSMO Role Issues
Active Directory: Time Sync Issues
Active Directory: Group Policy Not Applying
Active Directory: DNS Configuration Problems
Active Directory: User Account Lockouts
Active Directory: Replication Problems Between Domain Controllers

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VoIP Basics

VoIP Basics

Is VoIP cheaper than traditional phone lines?
What is an IP PBX / VoIP Phone System?
How do I set up a VoIP system for my business?
Can I keep my existing phone number with VoIP?
Is VoIP secure?
Can I use VoIP with a mobile phone?
What internet speed is required for VoIP?
Does VoIP comply with data protection regulations?

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