Yes, absolutely. Our fibre internet plans are designed to be flexible, allowing you to upgrade or downgrade based on your business or household’s changing needs. Whether you’re scaling up your team, adopting more cloud-based tools, or cutting back on expenses, we make the process quick and hassle-free.
Why Upgrade? #
You may consider upgrading your fibre plan if:
- Your business has grown and you have more users online simultaneously.
- You’re experiencing slow speeds due to increased device usage.
- You’ve added cloud tools like Microsoft 365, VoIP, or CRMs.
- You regularly upload/download large files or conduct video conferencing.
- You’re shifting to remote or hybrid work models.
Upgrading gives you higher download and upload speeds, ensuring smooth operation even during peak business hours.
Why Downgrade? #
Downgrading may be suitable when:
- You’ve reduced your staff or closed a branch.
- You’re no longer using bandwidth-heavy services.
- You want to lower your monthly internet spend.
We’ll guide you through choosing a lower-tier plan that still meets your minimum requirements without compromising performance.
How the Process Works: #
- Contact our support team via email, phone, or live chat.
- We’ll review your current usage and recommend the best tier based on actual needs.
- Approval & activation – Once confirmed, we’ll apply the new package.
There are no penalties for changing your package, and your router or ONT setup remains unchanged, so there’s no downtime or technician required.
