View Categories

My calls keep disconnecting or dropping.

< 1 min read

  1. Check Internet Stability:
    • Run a speed test to ensure your connection is stable and has sufficient bandwidth.
    • Restart your router and modem.
  2. SIP Registration Issues:
    • Log into the Yealink web interface and check Settings > Audio Codec.
    • Ensure commonly used codecs like G.711, G.729, and Opus are enabled.
  3. Firewall/Router Issues:
    • Some routers block VoIP audio while allowing SIP registration.
    • Ensure SIP ALG (Application Layer Gateway) is disabled in your router settings.
  4. Test Another Network:
    • If using WiFi, switch to an Ethernet cable connection.
    • Try connecting the phone to another network to see if the issue persists.
Scroll to Top