An auto-attendant is an automated voice response system that answers incoming calls and routes them to the appropriate extension or department. It eliminates the need for a human receptionist, providing businesses with a cost-effective way to manage high call volumes. Auto-attendants can be programmed with customized greetings, menu options, and call routing rules based on factors like business hours or caller input. Advanced systems may integrate with customer databases to provide personalized responses.
What is an auto-attendant?
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