What is IVR?

Interactive Voice Response (IVR) is a technology that allows callers to interact with an automated system using voice commands or keypad inputs. It is commonly used in customer service to direct calls, provide self-service options, and reduce wait times. IVR systems can integrate with databases to handle tasks like checking account balances, scheduling appointments, or processing payments. By automating routine inquiries, businesses can improve efficiency while allowing human agents to focus on complex issues.