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If your internet connection drops completely—whether you’re using a SIM card router, fibre connection, or microwave link—there are several common causes and steps you can take to restore service quickly.
Universal Troubleshooting Guide: #
- Restart All Equipment
- Turn off and unplug your router, ONT (for fibre), or microwave receiver.
- Wait 30 seconds, then plug everything back in. This refreshes the connection.
- Check Indicator Lights
- Look for green or stable indicator lights on your devices.
- A red or blinking light may indicate a line fault or equipment error.
- Verify Power Source
- Confirm there’s no load shedding or tripped breakers affecting your setup.
- Use a UPS or inverter to keep critical internet equipment online during power cuts.
- Check for Billing or Account Issues
- Ensure your internet account is active and paid up.
- Log in to your client portal or contact billing support to confirm.
- Look for Outages
- Visit Innovo Networks’ service status page or call us to see if there’s a known outage in your area.
- Test with Another Device
- Try connecting a second device to rule out hardware issues with your laptop or PC.
- SIM Card Users:
- Make sure your SIM has data and is inserted correctly.
- Check if your router is showing signal strength or try the SIM in another device.
- Still Not Working?
- Reach out to our 24/7 support team.
- We’ll guide you through further steps or dispatch a technician if needed.
