Hosted PBX & VoIP Basics

• Is VoIP cheaper than traditional phone lines?
• Can I keep my existing phone number with VoIP?
• Can I use VoIP with a mobile phone?
• What internet speed is required for VoIP?
• How do I set up a VoIP system for my business?

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Cyber Security Basics

• How can I back up and recover my data securely?
• What is SASE (Secure Access Service Edge), and how does it work?
• What is endpoint protection, and do I need it?
• What is a firewall, and how does it protect your network?
• What is cybersecurity, and why is it important for your business?

Cloud & Hosted Solutions

• How do I migrate to the cloud with minimal downtime?
• What workloads are best suited for the cloud?
• How secure is cloud computing?
• What is the difference between public, private, and hybrid cloud?
• What is cloud computing, and how can it benefit my business?

Hosted PBX: Features and benefits

• What is intercom and paging?
• What are Busy Lamp Field (BLF) function keys?
• What is voicemail-to-email?
• What is unified communications?
• What is a voicemail system?

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Troubleshooting

• Active Directory: Backup or Recovery Failures
• Active Directory: Old or Unused User/Computer Accounts (Stale Objects)
• Active Directory: Slow Logins or Delayed Authentication
• Active Directory: Access Denied to Shares or GPOs
• Active Directory: FSMO Role Issues

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Internet & Connectivity

• Is microwave internet affected by weather conditions?
• How does microwave internet compare to fibre or SIM card internet?
• What is microwave internet, and when should I use it?
• Can I upgrade or downgrade my fibre plan?
• What happens if my fibre connection is affected by load shedding?

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