Business Connectivity
Dedicated Internet
Business critical internet, without the compromise.
What is Dedicated Internet?
Dedicated Internet access (DIA) is a type of internet service that provides a business with a private, exclusive link to their internet service provider (ISP). Unlike shared internet connections, where the available bandwidth is split among multiple users, DIA guarantees that the contracted bandwidth is exclusively for the use of the customer. This ensures a consistent and reliable performance, as it is not subject to the traffic fluctuations of other users on the network. Dedicated Internet is a premium service designed for businesses that require reliable, high-performance connectivity.
What are the key features of Dedicated Internet?
Which one should I choose for my business?
- Cloud-based businesses that require reliable and fast access to cloud services.
- Organizations with multiple locations that need to connect their networks securely.
- Businesses that host their own servers, such as e-commerce websites or large databases.
- Companies that use VoIP (Voice over Internet Protocol) and high-quality video conferencing.
Choose Dedicated Internet if your business depends on a stable, high-speed connection for mission-critical applications, cloud services, large file transfers, video conferencing, or hosting a server. It is the best choice for businesses where downtime and poor performance directly impact revenue and customer satisfaction. Dedicated Internet access is ideal for businesses that are heavily reliant on their internet connection for mission-critical operations. This includes:
| Feature | Broadband Internet | Dedicated Internet |
|---|---|---|
|
Bandwidth |
Shared |
Dedicated |
|
Speed |
Best effort (up to X Mbps) |
Guaranteed (e.g 1:1 ratio) |
|
Reliability |
Good |
Enterprise-grade SLA-backed |
|
Delivery Method |
Fibre or LTE/5G |
Fibre or Microwave |
|
Ideal for |
Small to medium teams |
Large businesses, mission- critical apps |
|
Pricing |
Affordable |
Premium |
Protect your network with SD WAN
Frequently Asked Questions
The core difference is whether you share bandwidth with other users. A broadband connection (like cable, DSL, or typical fiber plans) is a shared service. The internet speed you are promised is a theoretical maximum that can fluctuate based on how many of your neighbors are using the network at the same time. A dedicated internet connection (often called a dedicated internet access or DIA) is a private line reserved exclusively for your business. This means the speed is guaranteed and consistent 24/7, regardless of other users.
A dedicated internet connection is significantly more reliable. Because the bandwidth is not shared, you are not subject to the “traffic jams” that can slow down or even cause outages on a shared broadband network during peak usage hours. Dedicated providers also typically offer a Service Level Agreement (SLA), which guarantees a specific level of uptime, latency, and performance, with financial penalties if those guarantees are not met. Broadband providers generally do not offer such guarantees.
Dedicated internet is considerably more expensive than a standard broadband plan. The higher cost is due to the guaranteed performance, the private fiber line, and the premium support that comes with the service.
The best option depends on your business’s needs and budget.
- Broadband is ideal for small businesses, home offices, and startups with basic needs like web browsing, email, and standard cloud applications. It’s a cost-effective solution when guaranteed performance is not a critical requirement.
Dedicated Internet is essential for businesses that rely on a constant, high-speed connection for mission-critical operations. This includes companies that use VoIP phone systems, host their own servers, require fast file transfers, handle high volumes of e-commerce traffic, or need a reliable link for multiple users simultaneously.
An SLA is a legal contract that guarantees specific performance metrics from your ISP. For DIA, an SLA typically includes guarantees for:
- Uptime: The percentage of time your connection will be available (e.g., 99.9% uptime).
- Latency: The delay in data transmission.
- Packet Loss: The percentage of data packets that fail to reach their destination. Mean Time to Repair (MTTR): The guaranteed time it takes for a provider to resolve an issue
- Mean Time to Repair (MTTR): The guaranteed time it takes for a provider to resolve an issue.
Symmetrical speeds mean your upload and download speeds are equal. DIA connections are almost always symmetrical.
- Broadband is typically asymmetrical, with a much faster download speed than upload speed.
- Why it matters: Symmetrical speeds are critical for businesses that rely on uploading large files, using cloud-based applications, hosting video conferences, or running VoIP (Voice over IP) phone systems.
