VoIP Phone System
Connect your teams and customers with our cloud-based VoIP solutions, combining reliability and AI-powered productivity tools all on one platform.
What is VoIP?
Voice over Internet Protocol (VoIP) refers to the technology that enables voice communication and multimedia sessions to be transmitted over Internet-based networks. Think of VoIP as sending a voice message over the internet in real-time. Similar to sending emails or chat messages, but with live two-way communication. With VoIP, you can call anyone and anywhere using your computer, smartphone, or a dedicated VoIP phone, as long as you have an internet connection. It offers significant cost savings, especially for long-distance and international calls, and provides flexibility, allowing you to make and receive calls from virtually anywhere in the world. VoIP is also easy to use, requiring no special phone lines, just your existing internet connection. In addition, many VoIP services include extra features such as voicemail, call forwarding, video calls, and conference calling, making it a powerful and versatile communication solution.
From only R149/user per month to start making calls and present your business professionally with a landline number.
How does VoIP work?
A VoIP phone system operates using three main methods:
- Internet-based calls via VoIP (Voice over Internet Protocol)
- Public Switched Telephone Network (PSTN)
- A combination of both for improved flexibility
Innovo Networks’ Hosted VoIP solution delivers a premium calling experience with clear voice quality and advanced call management features.
VoIP Phone System vs Traditional Phone System
VoIP Phone System
- Uses VoIP over the internet
- Low maintenance costs
- Offers unified communication tools
- Easily scalable and configurable
- Remote access from anywhere
Traditional Phone System
- Requires physical telephone lines
- High maintenance expenses
- Limited functionality
- Requires manual setup for extensions
- Fixed location setup
Frequently Asked Questions
A Hosted PBX, also known as a cloud PBX or virtual PBX, is a private branch exchange phone system where the hardware and software are hosted and maintained by an off-site service provider. This allows a business to have an advanced phone system without the need for on-premise equipment.
A traditional PBX system requires you to buy, install, and maintain physical hardware on-site. A Hosted PBX system is cloud-based, meaning all the equipment and maintenance are handled by the provider. It’s more scalable, cost-effective, and offers more flexibility, particularly for remote work.
The advantages include lower initial setup and maintenance costs, greater scalability to easily add or remove users, and a wide range of advanced features such as auto-attendants, call routing, and voicemail-to-email. It also provides business continuity, as your phone system isn’t tied to a physical location.
You do not need a physical PBX server on your premises. You will need compatible IP phones or you can use softphones on your computers and mobile devices. The provider handles all the back-end infrastructure.
