Communications
Advanced PABX systems and dynamic telecommunications solutions enhance connectivity across your enterprise.
Omni-Channel Contact Center
Our Contact Centre Solution is a customer service platform that allows customers to connect with businesses through various channels like phone, email, chat, and social media. The system tracks and manages interactions across all channels for timely and accurate assistance.
Innovo Networks Omni-Channel Contact Centre Solution allows you to connect with customers across all social media platforms. Improve your agents output by making over 300 calls per day using our powerful diallers.
Features and Benefits
- Remote Agent
- Â 6 Advanced Diallers
- Sticky Agent
- Â Automatic Recording
- Â Powerful Analytics
- Built in CRM
- Ticketing Tool
- Email Functionality
- Video Calling
- Social Media Integration
- Built in WebRTC Phone
- Real Time Dashboards
- Browser Based
- Skills Based Mapping
- Remote Agent
- Â 6 Advanced Diallers
- Sticky Agent
- Â Automatic Recording
- Â Powerful Analytics
- Built in CRM
- Ticketing Tool
- Email Functionality
- Video Calling
- Social Media Integration
- Built in WebRTC Phone
- Real Time Dashboards
- Browser Based
- Skills Based Mapping
Improved customer experience
Customers appreciate being able to choose the communication channel that they prefer and having a consistent experience across all channels.
Increased efficiency
Customers do not have to repeat information or wait for a resolution to their issue. This can lead to faster resolution times and increased efficiency.
Better data tracking and analysis
Track customer interactions and gather data from all channels in one place. This can provide valuable insights into customer behaviour and preferences.
Increased flexibility
An omni-channel call center allows a business to adapt to changing customer communication preferences and can help the business stay competitive in an increasingly digital world.
Cost savings
An omni-channel call center can potentially lead to cost savings by reducing the need for multiple customer service channels and enabling more efficient use of resources.
Built for integrated workflows
- Boost collaboration with advanced team chat capabilities – send 1:1 or group messages, share files, search conversations for relevant information, and more.
- Reduce friction across workflows with tight integrations with your third-party apps like Microsoft, Google, Salesforce, and more.
- Improve call management with call queues, team SMS, and analytics with PowerPack.
- Elevate your customer experience with Zoom Contact Center omni-channel customer interactions and Zoom Revenue Accelerator conversation intelligence.
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities (included at no additional cost for eligible paid users) woven throughout and tightly integrated with our business services — Events, Revenue Accelerator, and Contact Center. It’s an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Â
Make every meeting count with tech you can rely on
- Start meetings right on time without struggling to let people into the call.
- Discuss ideas with intuitive screensharing, annotations, and digital whiteboards.
- Refer back to links and files shared during the meeting.
What is Hosted PBX?
From only R49/month start making calls and present your business professionally with a landline number.
- Multilingual
- Multi Currency
- Real Time Analytics
- Voicemail
- Voicemail 2 Email
- Conference Calling
- Automatic Call Distribution
- Phone Book
- Blacklist & Whitelist IP
- Time Conditions
- Ring Groups
- Intercom
- Call Forwarding
- Call Screening
- Blind and Attended Transfer
- Call Park & Pickup
- Group/Extension Pickup
- Call Return
- Mobile App
- Multilingual
- Multi Currency
- Real Time Analytics
- Voicemail
- Voicemail 2 Email
- Conference Calling
- Automatic Call Distribution
- Phone Book
- Blacklist & Whitelist IP
- Time Conditions
- Ring Groups
- Intercom
- Call Forwarding
- Call Screening
- Blind and Attended Transfer
- Call Park & Pickup
- Group/Extension Pickup
- Call Return
- Mobile App
- Multilevel IVR
- Voice Recording
- Video Call
- Barge-in
- Whisper
- Spy
- Paging
- Caller-ID Blocking
- Find Me/Follow Me
- Multilingual
- Multi Currency
- Real Time Analytics
- Voicemail
- Voicemail 2 Email
- Conference Calling
- Automatic Call Distribution
- Phone Book
- Blacklist & Whitelist IP
- Time Conditions
- Ring Groups
- Intercom
- Call Forwarding
- Call Screening
- Blind and Attended Transfer
- Call Park & Pickup
- Group/Extension Pickup
- Call Return
- Mobile App
- Multilevel IVR
- Voice Recording
- Video Call
- Barge-in
- Whisper
- Spy
- Paging
- Caller-ID Blocking
- Find Me/Follow Me
Need VoIP Phones?
Yealink SIP-T31P. Entry level IP Deskphone
- HD VOICE Call
- Conference Call capability
- Only - R1199
Yealink SIP-T46U. The ideal Switchboard Phone
- Expansion module for scalability.
- USB support for hands-free operation.
- Only - R3499
Yealink W73H. High Performance IP Handset
- Great for portability.
- Up to 35 Hours talk time with Noise reduction
- Only - R1699
Yealink VP59. Video IP Phone
- Bluetooth & Wi-Fi for hands-free calling.
- Dynamic, removable 1080P HD camera
- Only - R11499
