POPIA-Aligned HPCSA-Aligned Built for SA Healthcare

Your practice has vitals too.
Most are unmonitored.

HealthShield is the only connectivity, voice, security and AI-triage bundle built specifically for South African healthcare practices: one provider, one invoice, and a monthly report you can hand an auditor.

Patient: Your practice Network & Comms
← generic ISP / telco: irregular, unmonitored, no failover HealthShield: steady, POPIA-logged, load-shedding proof →
1,200+
SA businesses since 2013
99.9%
Uptime SLA, financially backed
24/7
SA-based engineers & SOC
B-BBEE1
Level 1 Contributor
Free Self-Audit Tool

The POPIA & Ransomware Risk Checklist

A 10-minute self-audit built for South African financial services firms. See exactly where your exposure is, before an auditor or attacker finds it first.

The cost of doing nothing

South African healthcare is a target, not a footnote.

These aren't hypotheticals. They're the conditions every private practice, clinic and hospital group in South Africa is already operating under.

R10MPOPIA fine

Maximum penalty for a breach involving patient data, plus personal criminal liability for directors.

#1Ransomware target

South Africa is the most targeted country in Africa; healthcare records sell for 10–50× a stolen credit card.

0Encrypted PBX

Most legacy phone systems still carry patient consultations and billing calls in the clear.

IoTOpen door

Scanners, monitors and infusion pumps on a flat network are an entry point into your entire clinical system.

18:00Load shedding

Without automatic failover, that's when your phones, your internet, and your emergency line go dark.

Four monitored channels, one bundle

One provider. One invoice. Four vitals, all covered.

Instead of an ISP for internet, a telco for phones, an integrator for security, and no one for after-hours calls. HealthShield puts a single accountable team behind every layer your practice runs on.

Channel 01 · Bandwidth
CONNECT

Dedicated fibre with LTE/5G auto-failover, so load shedding and fibre cuts stop being your problem.

Dedicated fibre, 10 Mbps – 1 Gbps
Automatic LTE/5G failover
Clinical / Admin / IoT VLAN isolation
99.9% uptime SLA with financial credits
QoS priority for EMR, PACS & VoIP
24/7 NOC, healthcare-priority escalation
Why it matters: "Where do emergency calls go after 6pm?" starts with the network staying up after 6pm. This is the layer everything else depends on.
Channel 02 · Voice
VOICE

Cloud PBX built for patient privacy: encrypted end-to-end, POPIA-compliant recording, and it keeps ringing through load shedding.

TLS + SRTP end-to-end call encryption
POPIA-compliant recording with consent prompts
Smart IVR for appointments & emergencies
Cloud-hosted, survives load shedding
Secure softphone / mobile app for doctors
Number ported over a weekend, zero disruption
Why it matters: One documented call flow, one place to see how calls are handled, instead of a system inherited from a provider nobody remembers hiring.
Channel 03 · Defence
GUARD

Enterprise-grade next-gen firewall and SOC, tuned to isolate medical IoT and shut ransomware down before it spreads.

Next-gen firewall, deep packet inspection
Medical IoT isolation & device profiling
Ransomware defence, automatic endpoint isolation
Managed EDR, SIEM correlation, 24/7 SOC
Dark-web monitoring for patient data
Monthly POPIA compliance report, board-ready
Why it matters: Built on the same Fortinet / Sophos / Check Point / Kaspersky / Acronis stack already protecting 1,200+ SA businesses, reconfigured for a clinical, not corporate, threat model.
Channel 04 · IntelligenceNew
TRIAGE

An AI agent that answers after-hours and overflow calls, tells a routine query from a real emergency, and pages the on-call clinician instantly.

AI voice agent for after-hours & overflow calls
Emergency detection & instant clinician paging
Books routine appointments & prescription queries
Full transcription & conversation analytics
Human-in-the-loop by design, never fully autonomous
Quarterly AI Governance & POPIA Assurance report
Why it matters: Built on Innovo's own published AI governance framework: the same one Innovo runs internally for its own POPIA and AI-risk obligations. No generic ISP or telco in SA can show a client that paper trail.
90-second self-assessment

Check your practice's vitals.

Six questions. Answer honestly: this is the same checklist we run in a live Risk Assessment, just without the clipboard.

Do your phones and internet stay up automatically during load shedding?
Are patient calls encrypted, and recorded with POPIA-compliant consent?
Are medical devices (scanners, monitors, pumps) isolated from your admin network?
Do you receive a monthly, board-ready POPIA compliance report?
Does a monitored system answer emergency calls after hours?
Do you have managed ransomware defence with 24/7 SOC monitoring?
Risk score
0 / 100

Answer the questions and your exposure score updates live.

Suggested tier N/A
Get my full Risk Assessment
Why HealthShield stands alone

No South African ISP or telco has built this for healthcare. We checked.

Capability Generic ISP Generic Telco HealthShield
Healthcare POPIA compliance reporting
Medical IoT network isolation
Load shedding auto-failover (calls + data)
Encrypted PBX + compliant call recording
Ransomware defence for EMR/PACS
Dark-web monitoring for patient data
AI after-hours triage with emergency paging
Documented AI governance & POPIA assurance
Single provider · one SLA · one invoice
Choose your tier

Bundled pricing, sized to your practice.

Every tier includes CONNECT, VOICE and GUARD on a single monthly invoice. TRIAGE ships standard from Professional up.

Essential GP · Pharmacy · Dental (1–20 staff)
R3,999/mo
10 Mbps dedicated fibre + LTE failover
Cloud PBX (up to 10 extensions)
NGFW + IoT protection + DNS security
Business-hours NOC support
Monthly POPIA compliance summary
TRIAGE available as an add-on
Get this tier assessed
Enterprise Private Hospitals · Multi-site Groups
Custompricing
100 Mbps – 1 Gbps + SD-WAN / MPLS
Unlimited extensions, multi-site PBX
Full security stack + SOC-as-a-Service
Unlimited VPN users
TRIAGE across all sites, unified escalation
Board-ready compliance dashboard
Dedicated technical account manager
4-hour on-site response SLA
Talk to us
Fortinet · Sophos · Check Point · Kaspersky · Acronis · Cisco · HPE Aruba · Yealink · Zoom · Microsoft Azure · AWS · Huawei Cloud
Zero cost, no obligation

Book your free 30-minute HealthShield Risk Assessment.

We audit your current connectivity, voice and security exposure, with no pitch and no pressure. You'll leave with a written risk summary either way.